Addiction Services - Prevention

Provides prevention services for people, families, schools, communities, and workplaces.

Addiction prevention support may include:

• consultation
• needs assessment
• education
• orientation to prevention best practice
• prevention activity planning
• other support as needed
• orientation to addiction treatment

Asthma Education Program

Offers education for anyone who wants to learn more about asthma. Sessions are offered in healthcare settings and communities in Alberta. Programs can be designed for specific groups (e.g., sports group, preschoolers).

Cafeteria Services

This service is responsible for all in-house food and drink, and catering in Alberta Health Services facilities. Third-party operated food and drink outlets, and vending machines are available in various Alberta Health Services facilities. The team is dedicated to providing fresh, high-quality food and drinks at competitive prices.

Cardiac Monitoring Services

Offers heart (cardiac) monitoring services, which includes:

• 24-hour electrocardiograms (ECGs)
• 24-hour Holter monitoring
• cardiac event monitoring
• 24-hour blood pressure monitoring (while you do your regular activities)

 Some sites may not offer all of the above services.

Central Zone Surgical Services

Surgical Inpatient and Day Surgery services available.

• General Surgery
• Orthopaedic Surgery
• Plastic Surgery
• Podiatry Surgery
• Ear / Nose / Throat Surgery
• Eye Surgery
• Dental / Oral Surgery
• Gynecological Surgery
• Urological Surgery
• Endoscopic Services

Note: Not all locations offer every surgical procedure.

Community Addiction & Mental Health - Adult & Youth Services

Addiction services include: assessment, treatment and referral for clients with alcohol, tobacco and other drug or gambling concerns. Short-term out patient treatment services include individual, family and group counselling.

Addiction Prevention Support may include:

• consultation
• prevention activity planning
• education
• prevention activities
• addiction treatment services
• other support as needed

Mental Health Services are provided for individuals with mental health issues, including helping people access the best service for them as quickly as possible (centralized access). This service includes programs for:

• adults (18 years and older) who are having emotional and mental problems that are affecting their lives (depression, schizophrenia, anxiety, bipolar, suicide)
• children (under 18 years) who have mental health issues that are affecting their daily life
• older adults (65 years and older) who need assessment, treatment, and rehabilitation for thought and mood disorders or dementia

Crisis Services are available through the local emergency department or by calling 911.

Community Health Centres

Provide people with information to make healthy choices, and opportunities to learn from and support each other to improve their quality of life. Community - based health programs can be accessed through any Community Health Centre (public health site).

Community based health programs work in the community to protect, promote, prevent, rehabilitate, support, and treat. The following services are available directly or through referral by contacting any Community Health Centre in the Central Zone:

• clinics and Immunization
• environmental public health
• immunization clinics including influenza and international travel
• ostomy clinics
• mobility clinics such as walkers
• education, consultation & counselling
• genetics counselling
• seniors' support and counselling
• mental health counselling
• nutrition consultation
• breastfeeding counselling
• oral health consultation
• school programs for health promotion
• sexual health consultation
• food safe, water analysis
• asthma education
• tobacco reduction
• injury prevention
• addiction services - information, prevention and treatment
• oral health services
• early intervention program services

Support and Allied Health services include:

• public health inspections
• public health nursing and home care services
• pediatric rehabilitation and outreach services (e.g. occupational therapy, physical therapy, speech language pathology, audiology services)
• palliative care
• follow up and support for moms and early discharged newborns
• continuing care placement coordination
• home IV therapy
• communicable disease control
• Alberta Aids to Daily Living
• respiratory services
• hospital discharge planning
• healthy communities facilitation

Continuing Care Counselling

Helps people in all areas of health care, their families, and caregivers by providing:

• short-term counselling to help manage change
• grief counselling
• in home visits
• referrals to other specialized services or resources
• support groups for caregivers (in some areas)
• information on housing options, advance care planning, and end-of-life planning
• referrals to other healthcare providers and agencies, as needed
• cognitive assessments

Counselling is offered in people’s homes, at lodges, hospitals, continuing care centres and supportive living residences.

Continuing Care Services

Provides 24/7 residential care for people with complex medical needs, including:

• assessing and treating health issues
• helping with everyday activities

Visit the Alberta Health Services Continuing Care website for more information.

Diagnostic Imaging Services

The types of tests provided in Diagnostic Imaging are included below.

Please click on the test you require to see the locations that are being offered:

• Computed Tomography (CT scans)
• General Radiography (X-ray)
• Interventional Radiography/Angiography
• Magnetic Resonance Imaging (MRI)
• Mammography (Mammograms)
• Nuclear Medicine
• Positron Emission Tomography (PET, PET/CT)
• Ultrasound
• Echocardiography
• Fluoroscopy

Emergency Services

If you have an emergency, call 911.

Emergency departments:

• take care of people that are very sick or injured on a priority basis. This means the sickest people are seen first. If you go to an emergency department for care that isn’t urgent, you will not likely be seen right away.
• provide medical care, which includes assessment and treatment
• stabilize people and get them ready to transport to a higher level of care facility (if needed)
• provide follow-up care including referrals to a family doctor or specialist (if needed)

Emergency Department wait times are now available for Calgary, Edmonton, Lethbridge, Medicine Hat and Red Deer.

Fluoride Protection for Toddlers

Children only need to have a few teeth to start getting fluoride. Applications are given 4 times, once every 6 months. For eligibility information visit our website.

At the appointment:

• The child sits on their parent's lap while staff apply fluoride on the child's teeth using a brush, which takes less than a minute.
• The child can eat and drink right after the treatment.
• The fluoride sticks to the teeth and protects them. It slowly wears off when the teeth are brushed.

If the child has asthma, bring his or her asthma reliever medicine to the appointment.
This provincial prevention service is available in all AHS (Alberta Health Services) zones.

General Radiography (X-Ray)

General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.

Gift Shop Services

Offers many items that you can buy for visitors and people in the hospital, including:

• gifts
• toiletries
• magazines
• cards
• knit and crocheted goods
• quilts
• baby shower and wedding gifts

Not all items are available at every location.

Hairdressing Services

Offers hairdressing services to continuing care residents and people admitted to the hospital.

Health Information - Access and Disclosure

In accordance with Alberta’s Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.

Health Information / Records Management

Provides patients with information from their health records

Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.

Health Promotion

The Health Promotion team can connect with schools and communities in a variety of ways. Some examples are:

• Assist with bringing people together to develop strategies, plan local events and deliver workshops;
• Increase physical activity;
• Facilitate conversations to support communities as they create a vision, terms of reference or action plan;
• Work in partnership with schools on initiatives such as breakfast programs and student leadership conferences;
• Develop surveys to determine local needs;
• Develop healthy policy.

Home Care

Helps people of all ages who live at home and need medical support including:

• care after surgery
• short-term and long-term care
• palliative and end-of-life care
• respite services 
• equipment for short-term loans

A case manager and nurse meet with clients and help decide which services they need. This service also assesses applications for long-term care, supportive living, and facility respite care.

The Continuing Care Access Line toll free number is available for new patients and their family to call if they have questions or inquiries about accessing Home Care services in their community (during and after regular business hours).

Hospitals

To access contact information and a list of services offered, select a hospital.

Search through a complete list of progams and services, or hospital and facility information with the following: 

Find Healthcare:

• Progams & Services
• Hospitals & Facilities

Immunization - Adult and Seniors Services

This service provides routine immunization for adults and seniors. Suggested immunizations;

• a booster dose of tetanus / diphtheria vaccine every 10 years
• an adult booster dose of pertussis (whooping cough) vaccine, often combined with one of the tetanus / diphtheria boosters (dTap)
• annual influenza vaccine - for all Albertans 6 months of age and older
• pneumococcal vaccine - for all adults 65 years of age and older and adults with certain health problems

To find out which vaccines are recommended for you and to book an appointment for immunization, call your nearest community/public health centre. If you are not sure where your nearest community/public health centre is, you can call Health Link at 811.  Bring any immunization records you have to the appointment, especially if you were immunized in another province or country.

For more general information about immunization, go to Immunizations at myhealth.alberta.ca or call Health Link.

Immunization - Infant and Preschool Services

Alberta Health Services provides routine immunization for infants and children across Alberta. Immunizations are free of charge for infants and children who live in Alberta.

Immunizations are recommended for infants starting at 2 months of age. Routinely recommended vaccines include: diphtheria, pertussis (whooping cough), tetanus, polio, Haemophilus influenza type b, rotavirus, meningococcal, pneumococcal, measles, mumps, rubella, varicella (chickenpox), and influenza.

For the routine immunization schedule, go to immunizealberta.ca.

Additional vaccines may be needed depending on your child’s health conditions or other risk factors.

Immunization is effective. Other than providing safe drinking water, no other health intervention works as well as immunization to reduce disease and death rates. Immunization protects whole communities. The more people who are fully immunized in a community, the safer everyone is.

Immunization is safe.  It is much safer to get immunized than to get the diseases that vaccines protect against. 

For more information, and to book an appointment, call your nearest community/public health centre. If you are not sure where your nearest community/public health centre is, call Health Link at 811. Bring your child’s immunization record to the appointment, especially if your child was immunized in another province or country. 

For more general information about immunization, go to Immunizations at myhealth.alberta.ca, or call Health Link at 811.

Immunization - School Services

This program provides routine immunizations to children in Grades 1, 5, and 9 in school. Before immunizations are given, records are reviewed to see what immunizations each child needs. A consent is then sent home. No immunizations will be given without consent from a parent or legal guardian. Immunizations in this program include:

• Grade 1: for children who have not received routine preschool immunizations, which includes diphtheria, tetanus, pertussis, polio, measles, mumps, rubella, and varicella
• Grade 5: Offers Hepatitis B, human papilloma virus (HPV) and varicella (chickenpox) immunization to children who aren't immunized or have NOT had Hepatitis B or varicella disease. In August, 2014 HPV vaccine started being offered to grade 5 boys and girls. There is also a catch-up program for the grade 9 boys and girls who did not receive their vaccine in grade 5
• Grade 9: diphtheria, tetanus, pertussis and meningococcal vaccine is offered

Laboratory Services

This service provides a comprehensive range of routine and specialized lab testing and clinical consultation, services may include:

• blood and body fluid sample collection
• biochemistry and toxicology
• urinalysis
• transfusion medicine
• hematology
• coagulation studies
• microbiology
• serology
• surgical pathology
• cytopathology
• autopsy pathology
• student practicum training for medical lab technologists and medical lab assistants

Mobility Clinics Rural

Offers support for people who live in rural areas and have fallen, are at risk of falling, or who have trouble moving around by:

• assessing their ability to move around (mobility)
• helping them choose canes, crutches or walkers (mobility aids)
• seeing if their homes need special safety equipment
• referring them to other services

Also helps people find out if the cost of their walking aid is covered by Alberta Aids to Daily Living.

Nutrition Counselling - Adult

The majority of teaching is one-to-one, however, group sessions may be offered to promote enhanced learning of clients. Nutrition information and resources can be found on Alberta health Services’ Healthy Eating Starts

Additional Services:

• Nutrition Counselling (Dietitian) - Alberta Healthy Living Program

Nutrition Counselling - Pediatric

Information and services provided for:

• general nutritional counselling
• healthy eating for optimal growth
• pediatric weight management
• allergies / food intolerances
• breastfeeding / formula feeding concerns
• failure to thrive
• inappropriate diet for age or restricted diet that may lead to nutrient deficiencies

Additional service:

• Pediatric Weight Management

Occupational Therapy - Outpatients / Community

Provides services such as:

• assessment
• evaluation
• learn to live with a disability
• manage a chronic disease
• with end-of-life care
• rehabilitation
• treatment
• education
• health promotion

Services are available at outpatient hospital clinics, community health centres, patient’s homes and continuing care / long term care centres.

Note: Services may vary by community – please call for more information.

Oral Health Program

The standard services offered are:

• Fluoride Varnish Program for School Children
• Fluoride Varnish Program for Preschool Children
• Dental Sealant Program for School Children
• Information, education and health promotion to increase Albertans’ ability to maintain and improve their family’s oral health

The DOoR program at Red Deer Johnstone Crossing Community Health Centre provides:

• urgent dental treatment for children with visible tooth decay, pain, broken teeth and signs of infection.

NEW Interactive Fluoride Protection for Toddlers Tool

Palliative Care

Supports people and their families during the dying process and at the end of life. Services are offered in different places, including at home, in health centres, and in continuing care centres.

Services include:

• assessing and dealing with symptoms
• giving end-of-life care options
• planning care at home
• offering counselling and support
• helping people access care and resources outside the area

Parking Services - Central Zone

Manages parking services for patients, visitors, staff, physicians, and all others who require parking at health care facilities in Alberta.

No health care funding or tax dollars are used to build or maintain parking structures; health care parking services are entirely self-sustaining.

For more information about parking maps, paying a ticket or appealing a ticket visit the website.

Patient Food Services

Patient Food Services ensures patients receive the diet the doctor or dietitian orders. Our team of dietitians, food service supervisors, and qualified cooks plan and continually improve menus.

In some centers we provide food services for staff and visitors (cafeteria). Refer to the specific site contact information for hours of operation and location.

Patient Information

Services offered:

• responding to patient location inquires
• providing direction on a patients whereabouts

Pharmacy Services

Pharmacy Services are provided by:

• pharmacists monitoring drug therapy to ensure it is appropriate for the patient and making therapy recommendations
• pharmacists providing direct patient care by reviewing patient clinical status and drug therapy, identifying drug-related problems, and working with the healthcare team to resolve them
• the pharmacy department providing a safe, accurate, and timely drug distribution system

Physiotherapy - Outpatients / Community

Rehabilitation service for patients who have recently been discharged from hospital or are recovering from surgery.

Provides services such as:

• assessment
• consultation
• evaluation
• treatment
• rehabilitation
• education
• health promotion

Services are available at outpatient hospital clinics, community health centres, patient’s homes and continuing care / long term care centres.

Note: Services may vary by community – please call for more information.

Prenatal Education Programs

Nutrition Class: Starting Off Healthy – Attend before you become pregnant or anytime during your pregnancy:

• Foods and nutrients needed for pregnancy
• Healthy weight gain
• Food demonstration/tasting

Later pregnancy classes - Attend in your second or early third trimester:

1. Delivering Your Baby

• Normal changes in 3rd trimester
• Stages of labour and birth
• When to go to the hospital
• Role of the support person

2. Meeting Your Baby

• Decision making in labour & delivery
• When things don’t go as planned
• What to expect after delivery
• Getting to know your newborn

3. You and Your New Baby

• Feeding your baby
• Learning to breastfeed
• Understanding and responding to your baby

Birth and Babies: Free online course available through AHS Calgary Zone website.

Public Health Breast Pumps

Breast pumps are available for short term loan at Community Health Centres. Contact your local Community Health Centre for details.

Public Health Breastfeeding Support Services

Public Health offers breastfeeding support and education through prenatal education, telephone counseling and home visits. Public Health Nurses respond to breastfeeding questions and concerns.

After the birth of a baby, a Public Health Nurse contacts the mother and asks about how her baby is feeding and offers information and support.

Breastfeeding support services may include support from an Internationally Board Certified Lactation Consultant.

Public Health Mother Baby Drop In Services

Contact your local Community Health Centre for service options or to speak with a public health nurse. Information provided may include:

• breastfeeding and infant feeding
• healthy eating
• parenting
• growth and development
• injury prevention
• diseases and immunizations

Information and support may be offered in one-to-one, and/or group sessions so parents can connect with other parents and caregivers.

Public Health Nursing

The four areas that are covered by public health nurses include:

• maternal, child and family health
• communicable disease control
• school health
• health promotion

Public Health Postnatal Services

Services are offered to mothers who:

• have been discharged with their baby
• have been discharged while their baby is still in the hospital
• are adopting
• have chosen adoption for their baby 
• had a stillborn baby
• are dealing with loss due to a neonatal (newborn) death

Public health nurses contact families within 48 hours after discharge from the hospital.  They offer support and health assessments of the newborn, mother and family. Discussions with the family guide the information and support provided. Referrals to community resources are available.

Pulmonary Function Testing

Provides:

• lung function testing (both basic and in-depth lung function testing)
• provocation testing (tests to show how sensitive the airways are)

Some tests may not be available at every location. 

Registration

Patient Registration

• registers and pre-registers patients and collects demographic and financial information.
•  registers patients for  inpatient admissions, ambulatory clinic appointment, and  emergency department services

Respiratory Therapy Services

Services include:

• respiratory assessments including patient history, history of illness, and physical assessment
• diagnostics including pre and post spirometry, arterial blood gases, and oximetry
• treatment and intervention including asthma Action Plans
• education to families on asthma triggers and respiratory inhalers/medication
• a focus is placed on Asthma Control should look like
• client / caregiver education regarding care plans, lung disorder education and supports
• consultation, follow-up, and referral to other disciplines, agencies, and programs as required
• health promotion and public education to clients, caregivers, and healthcare professionals.
• Roaring Adventures of Puff School Asthma Program.
• services may include consultation, one-on-one or group therapy
• encouraging the involvement of family, schools, educators, and caregivers in every aspect of care.
• educational workshops in-services regarding respiratory care to health professionals.

Respite Care

Short-term care provided in a continuing care living centre for persons living at home to provide a break for their caregiver.

School Oral Health Services

Services are offered to eligible schools and may include:

• fluoride varnish, provided to kindergarten, Grade 1 and Grade 2
• dental sealants, provided to Grade 1 and Grade 2

A child diagnosed with asthma must have their short acting asthma reliever medication with them to receive service.

Speech Language Pathology - Children's Rehabilitation Services

Support could include helping your child in the following areas:

• listening and understanding spoken language
• using words to communicate thoughts and ideas
• using language in social situations
• pronunciation of speech sounds
• reading and writing
• stuttering and voice quality
• limited support for feeding and swallowing is also offered
• challenges associated with complex diagnoses, such as Autism Spectrum Disorder, Cerebral Palsy, Down Syndrome, Developmental Coordination Disorder, Neuromuscular conditions, or Head Injury

Services:

• may be provided together with other services, such as Occupational Therapy or Physical Therapy
• may include assessment, consultation, treatment, follow-up, and co-ordination of services
• can be provided on an individual or group basis
• may be offered in many settings, including health centre/clinic, home, school, and community
• are based on the family priorities and goals
• health promotion and public education

Speech Language Pathology - Outpatients / Community

This service provides assessment and treatment for:

• communication
• rehabilitation
• fluency and swallowing disorders
• neurological / degenerative diseases such as ALS (Lou Gehrig’s disease)
• make sounds correctly / reduce stuttering
• thinking skills (like memory, problem solving, and verbal reasoning)

Services are available at outpatient hospital clinics, community health centres, patient’s homes and continuing care / long term care centres. 

Note: Services may vary by community – please call for more information.

Switchboard

These services include:

• answering incoming telephone calls
• transferring telephone calls and
• giving out authorized telephone numbers

Tuberculosis Testing

Offers free tuberculosis (TB) skin testing to eligible Albertans. The Mantoux skin test is not recommended to diagnose TB.

Testing is done at public health centres throughout the province:

• North Zone
• Edmonton Zone
• Central Zone
• Calgary Zone
• South Zone

If you are not eligible for free testing but still need to be tested there will be a charge for the test.

For travel or work related TB testing contact the Travel Health Services in your area. With the exception of Edmonton, you would contact the Immunization Business Unit to have school or work-related TB skin testing done.

Volunteer Resources

Our volunteer roles share a commitment to improving the quality of the patient and family experience.

Volunteers are:

• way-finders who help guide patients and families around our busy facilities,
• friendly visitors who spend time with our socially isolated patients,
• patient and family advisors who provide input and direction to AHS on numerous committees,  
• supporters of our volunteer retail operations - where the proceeds are returned to AHS to provide patient care and comfort.

For general information about volunteering with AHS please visit our website.