MyHealth Alberta Privacy Policy

MyHealth Alberta, in accordance with Primary and Preventative Health Services’ and Alberta Health Services’ information management requirements, maintains the confidentiality and privacy of individuals' personal and health information while collecting, using, and disclosing information in compliance with the Health Information Act (HIA), the Protection of Privacy Act (POPA), and the Access to Information Act (ATIA). Primary and Preventative Health Services and Alberta Health Services support the right of individuals or their authorized representatives to access and request corrections to their personal and health information, subject to any specific restrictions in applicable legislation.

Primary and Preventative Health Services and Alberta Health Services may collect personal or health information when you voluntarily complete any online application, request form, or survey, or when you use MyHealth Alberta tools. Information may be collected pursuant to sections 18–24 of the HIA, and applicable sections of the POPA and ATIA.

Alberta Health and Alberta Health Services may collect personal or health information when you voluntarily complete any online application, request form, or survey, or when you use MyHealth Records and the PHR. Information may be collected pursuant to sections 18–24 of the Health Information Act, and section 33 of the Freedom of Information and Protection of Privacy Act, as applicable.

We will use your health information and personal information as necessary to provide services and operate MyHealth Alberta, including but not limited to, converting documents received from you or on your behalf to an appropriate electronic format, maintaining your account, understanding usage patterns, and enhancing product capability and performance. We will use and disclose it for no other purpose, other than in the following circumstances:

• we are required to do so by law, including by a subpoena, warrant or court order; or
• for the purpose of a court proceeding or a proceeding before a quasi-judicial body to which Primary and Preventative Health Services or Alberta Health Services is a party.

MyHealth Alberta Account Privacy Policy

This section of the privacy policy applies to the MyHealth Alberta Account and the services within.

A MyHealth Alberta Account enables you to gather, store, edit, track, and share your health information in one easy-to-locate online location. In order to utilize authenticated services within MyHealth Alberta, you must first register as a MyHealth Alberta Account user. The information you provide to register for a MyHealth Alberta Account is subject to the Alberta.ca Privacy Statement and this Privacy Policy. Please refer to the MyHealth Alberta User Agreement for terms and conditions of utilizing the MyHealth Alberta Account and services.
Primary and Preventative Health Services and Alberta Health Services may collect your personal health information when you voluntarily enter information into your MyHealth Alberta account and/or as you use services available within. The information is collected as part of the service we are offering. MyHealth Alberta will collect information voluntarily entered by the user, and may collect additional information about how the MyHealth Alberta Account and services are used from other sources where the user has consented. Information is collected pursuant to Part 3 of the HIA, and provisions of the POPA and ATIA, as applicable.

If you choose to register and create a MyHealth Alberta Account, your health information may be used by Primary and Preventative Health Services and Alberta Health Services for the management, operation, and continuity of your MyHealth Alberta account and personal health records within it. Whenever possible we will only use non-identifying aggregate information for the management and operation of the service.

If you choose to register and create a personal health record within your MyHealth Records Account, your health information may be used by Alberta Health and Alberta Health Services for the management, operation, and continuity of your MyHealth Records Account and personal health records within it. Whenever possible we will only use non-identifying aggregate information for the management and operation of the PHR service.

The HIA , the POPA, the ATIA, and other legislation governing Primary and Preventative Health Services and/or Alberta Health Services may permit discretionary disclosure of your health information without your consent. However, notwithstanding this, Primary and Preventative Health Services and Alberta Health Services expressly agree not to disclose any personal information or health information that you have entered or caused to be entered into your MHR to any third party without your prior written consent or authorization, unless we are required to do so by law, including by court order, warrant, or subpoena.

If you have any questions about our privacy policies and practices, please contact the Health Information Act Help Desk, 10025 Jasper Avenue, NW Edmonton Alberta, T5J 1S6 or toll-free at 310-0000 then 780-427-8089 or e-mail the Help Desk at: hiahelpdesk@gov.ab.ca. ​​​

Privacy Policy

Your Privacy Matters

We follow Alberta’s Health Information Act, Protection of Privacy Act, and Access to Information Act to protect your personal and health information.

Why We Collect Your Information

- To provide and personalize your MyHealth Alberta experience
- To communicate with you about your account and services
- To improve app functionality and features

What We Collect

We may collect:
- Health details (conditions, goals, test results)
- Lifestyle info (activities, diet, exercise, biometrics)

Who We Share With

We may share your information with trusted service providers who help operate MyHealth Alberta. They must protect your data and follow Alberta privacy laws.

How We Protect Your Data

Your information is safeguarded through encryption, secure storage, and access controls. We keep it only as long as needed for the purposes above or as required by law.

Your Rights

You can request access to, or correction of, your information at any time.

If You Don’t Provide Information

You may not be able to use some or all features of MyHealth Alberta.

Learn More / Contact Us

📄 Read the full Privacy Statement: https://myhealth.alberta.ca/pages/privacy-statement.aspx

📞 Call 310-0000, then 780-427-8089

✉Email hiahelpdesk@gov.ab.ca.​