Chatbot Use
Your use of MyHealth Alberta Account Chatbot service is voluntary and entirely at your own risk. You should not enter personal health information, identifiable information, or other sensitive information unless necessary to obtain the requested service.
If the chatbot service provides the option to connect with a live agent and you choose to use that option, information necessary to facilitate the transfer and provide the requested service, including the content of the chatbot interaction, may be made available to the live agent.
Chatbot References
The MyHealth Alberta Account Chatbot assists Albertans with finding Alberta-specific content from vetted sources, including information on programs and services available within Alberta.
Traditional search engines, such as Google, pull from multiple sources, and often provide users with content that may not be relevant or Alberta-specific.
The MyHealth Alberta Account Chatbot uses the following sources:
Your personal health information is not used to generate responses. Please discuss specific health concerns with your health care provider. You’re chatting with an AI, not a human. Please avoid sharing sensitive personal or confidential information. You can review our Terms of Service and Privacy Policy for more information.
For further questions about the MyHealth Alberta Account Chatbot, please contact the MyHealth Alberta Account Contact Centre:
Phone: 1-844-401-4016 Option 1 (help is available in more than 100 languages)
Email:
myhealthaccount@gov.ab.ca
Hours: 8:15 am to 4:30 pm (Monday to Friday)
